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steve02agmail
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Support-LogMeInRescue.exe usage

I'm using LMI Rescue to offer instant remote support (paid service) to anyone who wants.  Instead of dishing out 6-digit pins any time anyone wants to connect, I am offering them to download the Support-LogMeInRescue.exe file/applet.

 

Of course, they run this file and then the applet starts and connects to my LMI Resue console.  Is this EXE file generic to my account?  Meaning, I anyone can run this file and it'll connect to my console? Or is this file aut-generated on a connection by connection basis?

 

My goal here:  Client wants support.  They go through a shopping cart on my website, make a purchase for remote support.  My shopping cart system will allow for downloading of files AFTER their credit card is charged.  Their card is charged, they get emaied and see a link to download the Support-LogMeInRescue.exe file.  Run it - connect to me - I take over and dow the support.

 

I'm still testing all this, but I wanted to throw it out there to solicite ideas and such.

 

Thanks

 

Steve

Sean_K
Posts: 854
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Registered: ‎04-05-2012
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Re: Support-LogMeInRescue.exe usage

You will want to setup the Calling Card for this. This will generate an MSI file that links to a Channel within your account.  With this, you can even set the behavior for when you are not logged into the console to receive the session.

 

Documentation for the Calling Card can be found in the following file, under "Setting Up Calling Card".
https://secure.logmeinrescue.com/Common/Pdfs/rescue_admin_center_userguide.pdf

We have also authored a small screencast on the Calling Card here:
http://screencast.logmeinsupport.com/calling_card/callingcard.htm

Sean Keough
Product Specialist, LogMeIn Support